10 Best Free NPS® Tools to Check Out in 2025

10 Best Free NPS® Tools to Check Out in 2025

Curious about the best free NPS® tools you can try in 2025?

If you’re running a business, you already know how important customer loyalty is. That’s exactly what Net Promoter Score® (NPS) helps you measure  with just one simple question:

“How likely are you to recommend us to a friend or colleague?”

Instead of paying upfront, why not test a tool’s free version first? In this guide, I’ll break down the 10 best free NPS® tools, what you get in their free plans, and what makes them stand out.

Let’s dive in.

Quick Comparison Table of Free NPS® Tools

Here’s a quick overview table before we jump into details. Use it to scan features fast and decide which tools are worth your time:

NPS® Tools	Free Version	Response Limit	AI-Powered Features	Trial Period	Starting Price
Supatool	Yes	100/month	Yes	14 days	$0 (Free Plan)
SurveySparrow	Yes	50/month	Yes	14 days	$19/month
SatisMeter	Yes	25/month	No	14 days	$199/month
Jotform	Yes	100/month	No	7 days	$34/month
Survicate	Yes	25/month	Yes	10 days	$89/month
Survio	Yes	50/month	No	14 days	€12/month
Survey Kiwi	Yes	10/month	No	7 days	$7/month
Thermostat.io	Yes	200/month	No	30 days	$49/month
Startquestion	Yes	25/month	Yes	14 days	$24/month
Qualaroo	Yes	50/month	Yes	-	$19.99/month

1. Supatool

Supatool is more than an NPS® survey tool it’s a no-code platform for forms, workflows, and automation. Its free plan lets you run NPS® surveys while also automating responses, collecting payments, or generating follow-up documents making it a versatile pick for modern businesses.

What makes it good?

• NPS® surveys with conditional logic
• AI-powered insights: drop-off tracking, real-time reports, and recordings
• Collect payments alongside surveys (Stripe, PayPal, Authorize.net)
• Generate PDFs & e-signatures for onboarding or contracts
• 100+ integrations with CRMs and marketing tools

Free plan gives you:

• Unlimited surveys
• Up to 100 responses/month
• 14-day premium trial with advanced automation

Drawbacks:

• Newer brand compared to traditional NPS® platforms
• May feel like “too much” if you only want a simple one-question survey
• 

2. SurveySparrow

G2 Rating: 4.4/5 (2000+ reviews)

SurveySparrow is more than just surveys. Their NPS® software is highly scalable, supporting startups as well as enterprises.

What makes it good?

• Multi-channel sharing (WhatsApp, email, offline, and more than 10 platforms).
• Real-time analytics with customer dashboards.
• AI-powered survey builder that saves tons of time.

Free plan gives you:

• 3 surveys with up to 50 responses per month.
• Access to AI survey builder.

Drawbacks:

• Limited access to advanced features like CogniVue.
• AI sometimes mixes in non-NPS® questions by default.
• 

3. SatisMeter

G2 Rating: 4.7/5

SatisMeter is simple and integrates directly into your product to capture customer feedback.

What makes it good?

• Supports email, web, and mobile surveys.
• Integrates with Salesforce and Zapier.

Free plan gives you:

• Up to 25 responses per month.
• Create multiple surveys.

Drawbacks:

• Lacks HubSpot/PowerBI integration.
• Basic reporting (CSV export only).
• 

4. Jotform

G2 Rating: 4.7/5 (3900+ reviews)

Jotform is well-known for its huge template library (10,000+).

What makes it good?

• Highly customizable survey design.
• Jotform Tables for advanced analysis.
• Easy integrations (e.g., MailChimp).

Free plan gives you:

• 5 forms.
• 100 submissions per month.
• 100MB storage.

Drawbacks:

• No direct numerical downloads of NPS® results.
• Limited sharing/export options.
• 

5. Survicate

G2 Rating: 4.6/5

Survicate is a strong option for product and SaaS companies.

What makes it good?

• Easy to set up with Google Tag Manager.
• Multiple channels to capture NPS® feedback.
• Central “insight hub” to unify customer feedback.

Free plan gives you:

• Up to 25 responses per month.
• 10-day trial of advanced features.

Drawbacks:

• Can feel overwhelming with too many survey types.
• Some free features now locked behind paid plans.
• 

6. Survio

G2 Rating: 4.4/5

Survio is easy, mobile-optimized, and supports unlimited survey creation.

What makes it good?

• Real-time analytics dashboard.
• Mobile-first survey experience.

Free plan gives you:

• Unlimited surveys.
• 50 responses per month.

Drawbacks:

• NPS® surveys only available in higher “PRO Business” plan.
• 

7. Survey Kiwi

G2 Rating: 4.3/5

Survey Kiwi is designed mainly for mobile-first surveys.

What makes it good?

• Mobile-friendly design.
• Distribution via WhatsApp, SMS, and social media.

Free plan gives you:

• 10 responses per month.

Drawbacks:

• Very limited free version.
• Setup can be tedious; support not always responsive.
• 

8. Thermostat.io

G2 Rating: 4.3/5

Thermostat.io is dedicated NPS® software — no extras, just NPS®.

What makes it good?

• Simple one-question surveys with optional feedback.
• Email distribution in one click.

Free plan gives you:

• 200 responses per month.
• One active survey.

Drawbacks:

• Only for NPS® (no other survey types).
• 

9. Startquestion

G2 Rating: 4.8/5

Startquestion is known for its drip survey invitations that keep feedback steady.

What makes it good?

• Smart daily distribution (1% of customers per day for 100 days).
• AI-powered survey creator.

Free plan gives you:

• Unlimited surveys, 1 active survey at a time.
• 25 responses per month.

Drawbacks:

• Basic design customization.
• Must pay for true NPS® functionality.

{Screenshot: Startquestion response tracking}

10. Qualaroo

G2 Rating: 4.3/5

Qualaroo specializes in website/app feedback with its Nudge™ in-context surveys.

What makes it good?

• Dashboard with NPS® trends.
• IBM Watson-powered sentiment analysis.

Free plan gives you:

• Unlimited surveys.
• 50 responses/month.
• 500 emails + 10,000 pageviews.

Drawbacks:

• Limited customization.
• Interface feels heavy.

{Screenshot: Qualaroo sentiment analysis view}

Final Thoughts

There you have it, the 10 best free NPS® tools for 2025.

If you want surveys + automation, Supatool gives you the most flexibility in its free plan. If you want simplicity, Thermostat.io is the easiest. For multi-channel power + AI, SurveySparrow stands out. And if you’re on a budget, Jotform and Survio are worth testing.

The best part? All of them have free versions, so you can experiment before committing.

FAQs: Free NPS® Tools in 2025

Q1. What is NPS® and why is it important?

NPS® (Net Promoter Score) measures customer loyalty by asking how likely someone is to recommend your business. It’s a simple yet powerful way to track satisfaction and predict growth.

Q2. Are free NPS® tools enough for small businesses?

Yes, free versions often provide enough responses (25–100 per month) for startups and small teams. As you scale, you may need paid features like unlimited surveys or integrations.

Q3. Which free NPS® tool has the highest response limit?

Thermostat.io offers 200 responses/month in its free version, the highest on this list. Supatool also offers a generous 100 responses/month with automation features.

Q4. Do all free tools include AI features?

No. Only a few, like Supatool, SurveySparrow, Startquestion, Survicate, and Delighted, include AI-powered features in their free tiers.

Q5. What should I look for when choosing an NPS® tool?

Focus on ease of use, response limits, integrations, and whether the free version includes true NPS® functionality (some don’t, like Survio’s free plan).